Quick solutions to common technical hurdles and account configuration issues.
The Issue: Unable to connect to IMAP or SMTP server.
Check if your provider requires a dedicated App Password. Ensure ports 993 (IMAP) and 465 (SMTP) are open on your network.
The Issue: Google has flagged the account for unusual activity.
Immediately lower your daily sending limit. Increase the 'Delay between emails' to at least 180 seconds and ensure warmup is active.
The Issue: GrowZen cannot manage browser instances.
Run the application as Administrator on Windows or grant 'Accessibility' permissions in macOS System Settings.
If you encounter an error not listed here, please provide our support team with your application logs.
Settings > Advanced > Export Debug Logs